Car Recall Frequently Asked Questions (FAQs)
Vehicle recalls can feel overwhelming, but the process is simpler than most drivers realize. The Plaza Motors service center network across the St. Louis area is here to make it as straightforward as possible, handling recall repairs across our INFINITI, Audi, Jaguar, Mercedes-Benz, BMW, and Land Rover locations. Here is everything you need to know.
What Is a Vehicle Recall?
A vehicle recall is issued when a manufacturer or the National Highway Traffic Safety Administration determines that a vehicle has a safety-related defect or fails to meet federal safety standards. Recalls can affect the engine, brakes, airbags, electronics, or any number of other components.
How Do I Know If My Vehicle Has an Open Recall?
You'll receive a notice in the mail that lets you know your vehicle is affected, the nature of the repairs, and - in rare cases - perhaps a warning that your vehicle should not be driven until the recall repair is addressed.
What If I Didn't Get a Notice, But I'm Worried My Car Has Been Recalled?
You can call us, and we can check. You can also visit NHTSA.gov/Recalls and enter your 17-character Vehicle Identification Number (VIN). The search will show any open recalls not yet repaired on your specific vehicle. You can also download the free NHTSA SaferCar app, which sends automatic alerts when a recall is issued for a vehicle in your virtual garage. Manufacturers are required to notify owners by mail within 60 days of a recall decision, so keeping your registration address current matters.
Do I Have to Pay for a Recall Repair?
Recall repairs are always performed free of charge at an authorized service center, and that is a federal requirement, not a courtesy. The manufacturer covers the full cost of parts and labor regardless of how long ago the vehicle was purchased or whether you are the original owner, so there's no reason to skip these vital repairs.
Where Do I Go for My Recall Repair?
Recall repairs must be performed at an authorized dealership for your specific brand, which is where the Plaza Motors family of dealerships comes in:
- Audi Creve Coeur
- BMW of Creve Coeur
- INFINITI of Creve Coeur
- Jaguar St. Louis Certified Pre-Owned & Service
- Land Rover St. Louis
- Mercedes-Benz of Chesterfield
- Mercedes-Benz of Creve Coeur
Each of our service centers employs factory-trained technicians who use the genuine OEM parts and procedures for your vehicle.
Schedule Your Recall Repair at a Plaza Motors Service Center
An open recall is not something to put off - getting it resolved quickly protects you, your passengers, and everyone sharing the road. Our teams across the Plaza Motors group are ready to help you get it handled. Contact the Plaza Motors dealership for your brand today to schedule your appointment, and if you're here for non-recall repairs, don't forget to ask about our auto repair financing.